LED Display Warranty & Service Nepal | Evolve Tech After-Sales Support
Evolve Tech provides comprehensive warranty and after-sales support for every LED display we supply and install in Nepal. This page documents exactly what is covered, how to make a warranty claim, our maintenance packages, and our spare parts availability.
Standard Warranty Coverage
All LED displays supplied by Evolve Tech from Unilumin come with a 2-year comprehensive warranty on all LED panels and driver electronics from the date of installation. The warranty covers manufacturing defects in LED chips, driver cards, power supplies, and receiving cards. It does not cover physical damage from accidents, incorrect electrical supply, water ingress from improper installation (installation workmanship is warranted separately for 1 year), or normal wear of consumables such as fan filters.
Unilumin, as one of the world’s largest LED display manufacturers, provides factory-backed warranty support. Evolve Tech is Unilumin’s official Nepal partner, meaning your warranty is backed by both local Evolve Tech service and the manufacturer’s global support network.
What Is Covered Under Warranty
The 2-year warranty includes: LED module replacement for dead pixel clusters (5+ adjacent dead pixels), power supply replacement for failed PSUs, receiving card and control card replacement for display control failures, free on-site diagnosis and repair visits within Kathmandu Valley, and remote technical support via phone and WhatsApp for software and configuration issues.
For installations outside Kathmandu Valley, Evolve Tech covers parts replacement under warranty; travel costs for on-site visits outside the Valley are billed at cost.
Spare Parts Availability in Nepal
Evolve Tech maintains a local spare parts inventory in Kathmandu for all current Unilumin product lines we have installed. This means:
Replacement LED modules are available without waiting for international shipping. Spare power supplies and receiving cards are stocked for common Unilumin product lines. Control system components (Nova Star, Linsn) are stocked for immediate replacement. For older or discontinued product lines, parts can typically be sourced from Unilumin within 2–4 weeks via air freight from China.
Having local spare parts inventory is a key differentiator for Evolve Tech versus grey-market LED display suppliers in Nepal, who often cannot source replacement parts at all or face 6–8 week delays for international orders.
After-Sales Maintenance Packages
After your 2-year warranty expires, Evolve Tech offers annual maintenance contracts to keep your LED display running at peak performance. All packages include priority response, annual deep cleaning, calibration, and software updates.
| Package | Screen Size | Annual Cost (NPR) | Includes |
|---|---|---|---|
| Basic | Up to 6 sqm | 15,000 – 25,000 | 2 service visits, parts at cost |
| Standard | 6–20 sqm | 25,000 – 50,000 | 4 service visits, parts at 20% discount |
| Premium | 20+ sqm | 50,000 – 120,000 | Quarterly visits, priority response, parts included |
| Government / Enterprise | Any size | Custom quote | SLA-based, dedicated support contact |
How to Make a Warranty Claim
To make a warranty claim, contact Evolve Tech via phone (+977-9851190951) or email (info@evolvetech.com.np) with your installation date, a description of the issue, and photos or video of the problem. Our technical team will diagnose remotely within 24 hours on business days. If an on-site visit is required, we will schedule it within 3 business days for Kathmandu Valley. Parts replacement under warranty is at no charge to the customer within the warranty period.
Content Management System Support
All LED displays installed by Evolve Tech come with content management system (CMS) setup and training. We support Nova Star’s VNNOX and NovaLCT, Linsn systems, and third-party CMS platforms. After installation we provide: one full training session for your designated CMS operator, a custom quick-reference guide for your specific setup, and ongoing phone/WhatsApp support for content and scheduling questions.
Why After-Sales Support Matters for LED Displays in Nepal
LED displays are long-term investments. A quality outdoor LED display installed today should still be performing well in 8–10 years. However, this longevity depends entirely on proper maintenance and prompt repair of any faults that develop. Many LED display buyers in Nepal have purchased from suppliers who disappeared after the sale, leaving them without spare parts, software support, or technical help when issues arise.
Evolve Tech has been operating continuously since 2017. We are established in the Nepalese market, have a permanent office and technical team in Kathmandu, and have serviced displays across Nepal for years. When you buy from Evolve Tech, you are buying a long-term relationship, not just a product.
Frequently Asked Questions: LED Display Warranty Nepal
What warranty does Evolve Tech provide on LED displays in Nepal?
Evolve Tech provides a 2-year comprehensive warranty on all Unilumin LED displays from the date of installation. This covers LED panels, driver electronics, power supplies, and receiving cards against manufacturing defects. Installation workmanship is warranted for 1 year. After-warranty annual maintenance contracts are available to extend service coverage.
Can Evolve Tech service LED displays that were not bought from them?
Yes — Evolve Tech can provide maintenance and repair services for LED displays purchased from other suppliers, subject to a technical assessment. We can service most Unilumin, Novastar-controlled, and common LED display brands. Contact us with details of your display for an assessment and service quotation.
How quickly can Evolve Tech respond to LED display faults in Nepal?
For displays under active warranty or maintenance contract within Kathmandu Valley, Evolve Tech targets a 24-hour response for diagnosis and a 3-business-day target for on-site repair. For emergency situations where a display is completely non-functional at a critical event, we offer priority emergency support. Contact us immediately on +977-9851190951 for urgent issues.
Are spare LED display parts available in Nepal?
Yes — Evolve Tech maintains a local spare parts inventory in Kathmandu for all current Unilumin product lines we supply. LED modules, power supplies, receiving cards, and control components are stocked locally. This means most repairs can be completed without waiting for international shipping. For out-of-stock or discontinued parts, we source directly from Unilumin in China with typical delivery of 2–4 weeks by air freight.
What happens to my LED display warranty if I move the screen to a new location?
If Evolve Tech performs the relocation, the warranty continues unaffected. If a third party moves the display without Evolve Tech’s involvement, the installation workmanship warranty will not cover any damage from the relocation. The LED panel and component warranty from Unilumin is not affected by location changes as long as the equipment is operated within its specified conditions.